ReSOLVE
ReSOLVE has been designed to deal with every type of complaint you may receive, from grumbles at the customer service centre through to ombudsman cases and compensation.
Data entry is kept to minimum with drop-down boxes, suggested review dates and an automatic referral system, set up in line with your policies and procedures. Likewise, reporting is flexible, accurate and fuss free, with the choice of predefined reports or the chance to build your own through Crystal Reports Writer or ReVIEW (optional extras).
Key Features
Same functionality as ReACT
The same ease of use, with no extra training required for your staff.
Records and reports detailed information
Quick and easy to use with clearly-defined fields and real-time reporting available at the touch of a button. Select by category, priority or referral.
Password-protected with an audit trail
Offers complete peace of mind with restricted access available and transparent procedures.
Complete case management
Choose how to direct your information flow, with a case referral system, full escalation processes and standard letter templates available.
Know your caseload costs
Calculates and records the caseload cost, up to and including compensation claims.
Supports mobile working, with browser-based access
Ideal for managers on the move, with staff across multiple sites.
Spec: Microsoft SQL server 2000 or later. Alternatively, EBS can host browser-based remote access.