2011 Webinar program

ReSOLVE Webinars

Time & Date	Title	Summary	Who should attend?
11am on 26th April	Basic Case Entry (for new users)	Book your new colleagues (or come along yourself) for a half-hour session on ReSOLVE’s case entry procedures. Our training consultant, Paul Johns, will walk through the system and answer any questions you may have about the topic.	New system users, or managers planning to train future staff members.
11am on 26th July	ReSOLVE System Administration	Get ready for a productive half-hour session on ReSOLVE’s system administration. Our training consultant, Paul Johns, will guide you through the key areas of the software, teaching you how to save time on key administration sections.	New system users; experienced users looking to refresh their knowledge; managers or officers overseeing staff
11am on 25th October	ReSOLVE Reports & Review	Baffled by reporting? Or just too busy to sort out the admin? Put aside half an hour with our resident expert, Paul Johns, and you will never look at reports in the same light again. Paul will show you how to set up, automate and use your reports to their best advantage.	Managers and officers with an oversight responsibility for tenant complaints.

ReACT Webinars

Time & Date	Title	Summary	Who should attend?
11am on 12th April	ReACT HouseMark Uploads	Find out from our software consultant, Phil Egan, how to cut down on the time and effort needed for this task, with best practice tips, tricks and techniques, including the summary report.	Housing managers, ASB officers and anyone responsible for HouseMark’s data.
10am on 10th May	ReACT Correspondence Templates	Baffled by your ReACT correspondence templates? Join Craig, ReACT's software support consultant for half an hour of free guidance on the configuration, set-up and administration of this area.	System managers and regular users.
11am on 24th May	ReACT Basic Case Entry (for new users)	Book your new colleagues (or come along yourself) for a half-hour session on ReACT's case entry procedures. Our training consultant, Paul Johns, will walk through the system and answer any questions you may have about the topic.	New system users or managers planning to train future staff members.
11am on 20th June	ReACT Customer Case Study	Are you interested in ReACT v4? Confused by its benefits? Or just sceptical about upgrading? In 30 minutes, we cut through the sales-speak by asking a ReACT customer to present on their findings after testing the latest release in their organisation on a day-to-day basis.	Housing managers, IT officers and ASB officers looking for information about ReACT v4.
11am on 19th July	HouseMark Benchmarking	We will be talking about ASB benchmarking system and how it is changing to meet the current government policies, including the use of the Risk Assessment Matrix.	Housing managers, ASB officers and anyone responsible for the benchmarking data.
11 am on 16th August	Customer webinar: summer special	This is your slot – tell us what you want to hear and talk about. Please send all suggestions to Natalie by the 1st July.	Any ReACT or ReSOLVE user
11am on 20th September	ReACT Technical Reports	You already use ReACT’s standard reporting, complete with downloads from the forum library. You have reached the limit of what you can do with the system and you want the ability to modify reports yourself. This webinar teaches you both what is possible and how to do it, by our resident expert, Paul Johns.	Managers, IT support and heavy staff users.
4th October	ReACT Basic Case Entry (for new users)	Book your new colleagues (or come along yourself) for a half-hour session on ReACT's case entry procedures. Our training consultant, Paul Johns, will walk through the system and answer any questions you may have about the topic.	New system users or managers planning to train future staff members.
22nd November	ReACT System Administration	Get ready for a productive half-hour session on ReSOLVE’s system administration. Our training consultant, Paul Johns, will guide you through the key areas of the software, teaching you how to save time on key administration sections.	New system users; experienced users looking to refresh their knowledge; managers or officers overseeing staff.
13th December	ReACT and Business Intelligence	Are you making the most of your reporting? Or do you think there are lost opportunities buried in the data? In our last session of the year, Chris Powell will be taking you through ReACT’s business intelligence tool and way it can be used to improve your workload.	Housing managers, ASB officers and heavy users of the ReACT system.