Case Studies

We have a large, satisfied group of customers; including Wyre Forest - the first social housing landlord to use ReACT, over ten years ago! Read their stories below, or talk to them direct by requesting a reference from us.

"We spent a long time researching products and considering the right route for us. We attended ASB seminars and conferences and heard good reviews about ReACT from other organisations. "

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Time-saving success: Venture Housing Association & ReACT

"ReACT is a clean, clear system to follow with advice and guidance at every stage. We are now producing reports which link to our PI’s, and we are able to assess our success rate for solved cases at a glance. New members of staff have been able to quickly pick up and run with the system, as it so easy to navigate." 

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Better reporting: Christian Action Housing Association & ReACT

"Cases now appear in a concise, easy to follow and modern appearance; a professional product containing excellent information and audit trail. Not only is it an excellent investigative tool, ReACT is also a good supervisory tool. Supervisors are able to view each case and assess if there may be flaws or problems in the investigation to date..." 

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Increased Customer Satisfaction: Circle 33 Housing Trust & ReACT

"ReACT has provided Circle 33 with a tailor made case management system that has reduced officer time when dealing with ASB cases.  ReACT can be tailored to our policies and procedures so provides officers with a step by step guide when dealing with ASB.  This will ultimately increase customer satisfaction in our service." 

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Improved ASB Case Management: Genesis Housing Group & ReACT

"Cases are now recorded and monitored in a systematic way and can be followed up by managers, using ReACT. The ReACT consultancy and the commitment of the implementation team enabled Genesis to get the system up and running within three months of signing the purchase contract. "

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